What is Woolly's Product Guarantee? We appreciate your business. And we want you to be happy.  If you are not satisfied for any reason please contact us at getsatisfied@woolly.clothing.

Do you ship international? International shipping for Woolly Clothing is available via Amazon.com to more than 100 countries across the globe. Visit the Woolly Clothing store on Amazon.com.

What size should I order? Great question! Sizing charts by product can be found on each product page. And we get it, our measurements are a little different than what you might be used to. All measurements are of the garment, and are not body measurements. We suggest, you pull our your favorite fitting item that is similar to the one you are looking at, and measure it flat on a table. All waist and hip/hem measurements are half measurements of the garment, not a circumference. Still need additional help? Reach out at help@woolly.clothing, and we would be happy to help!  

How do I wash my Woolly stuff? Please follow the care instructions on the product's packaging or tag. A great rule of thumb is to machine wash cold with like colors. Tumble dry low or hang dry. Bleaching is not recommended, as it can have a deleterious effect on the wool fibers. No need to iron, so don't. Wool will naturally pill over time, we recommend turning your garments inside out before washing to slow down this process.

What to avoid? During wash, fine merino fibers can snag on zippers, buckles and velcro. Avoid washing with jeans, jackets, backpacks or harsh fabrics.

Where is Woolly located? We all live and work in Seattle. We design and pilot our gear on the streets of Seattle, the Cascade mountains and the San Juan Islands. 

Is your site secure? Safe shopping and security is a huge area of concern. That's a big reason we host with the most secure and trusted e-commerce platform out there, shopify.com. Here's the Terms of Use and Privacy Policy for our website.

What are my payment options? We accept all the major credit cards, including American Express, or express checkout using your existing Amazon or Paypal payment accounts. 

How do I check order status? Check your order or shipping confirmation emails for links to track order fulfillment or delivery status.  If you can't find those, email us at site@woolly.clothing with some way for us to identify your order and we can find out for you.

Can't find your package? This can happen from time to time. The first thing to do is to check the bushes, front and back porches, and other possible delivery spots such as with your neighbors. Carriers will also occasionally mark packages "Delivered" before they're dropped off. Please contact the carrier if its been more than four hours since you got the delivered notification. If you still cannot find your package outside of those parameters, reach out! We will get you taken care of. do I check order status?

How much is shipping? Select Standard Shipping (delivery in 4-6 days) during checkout and your shipping cost is $0.  If you need your wool fix faster, Priority Shipping (1-2-days) is $5. Please note, shipping to AK and HI takes a bit more time than standard delivery. Thanks for your patience! 

How do I make returns? Check out our Returns & Warranty page for details about returns, warranty questions and help with less than satisfactory or wrong items received.

Can I make changes to my order after it’s been placed? Once your order is placed, we are unable to make any changes, including address changes, item changes, or cancelation requests. Please double check everything before checking out! 

I ordered something, and now it’s on sale. Do you offer price adjustments? Sorry! All of our sale offers are available for a limited time only and we're unable to offer price adjustments.

What are Woolly's Standards of Sustainability? More wool. Less plastic. That's our goal. From the standpoint of sustainability, it doesn’t get much better than merino wool. While synthetics are plastic and petroleum based, merino garments are totally natural, biodegradable and renewable.

With a love for the environment and the outdoors at our core, we took great care in finding a sewing partner that can meet our standards for quality, sustainability and excellent working conditions. Since 2013, Woolly has developed a strong partnership with an amazing sewing specialist in Jiangdong, China. Just as we do here in Seattle, they take worker health and safety very seriously and are certified members of the Business Social Compliance Initiative (BSCI). BSCI sets a code of conduct and the systems to implement labor rights and standards, which all participants commit to implementing within their supply chains. Learn more about these core standards.

When taking the time and care required, it is very possible to find highly sustainable and ethical manufacturers in China. And we’re proud to be producing there.

Where does Woolly's wool come from? Woolly Clothing’s garments are made from Woolmark certified Australian Merino, regarded as the world’s finest and softest wool. Inherently natural, biodegradable and renewable, Merino wool is the result of 200 years of sustainable farming on Australia’s grassland terrain.

How do I say hi? Share our love for wool? Curious about partnership opportunities?  Pondering the mystical implications of wearing wool?  You can get in touch with us through social media, or the more direct traditional methods.