What is Woolly's Product Guarantee? We appreciate your business. And we want you to be happy. If you are not satisfied for any reason please contact us at firstname.lastname@example.org.
Love your Woolly. Or it’s free. Experience goes a lot further than our flowery words. We want you to experience merino’s comfort and performance first hand. So give us a try - we know you will love it. If not, your first Woolly is free. Simply email us within 30 days at email@example.com
What size should I order? Great question. Sizing charts by product line can be found below.
How do I wash my Woolly stuff? Please follow the care instructions on the product's packaging or tag. A great rule of thumb is to machine wash cold with like colors. Tumble dry low or hang dry. Bleaching is not recommended, as it can have a deleterious effect on the wool fibers. No need to iron, so don't. Wool will naturally pill over time, we recommend turning your garments inside out before washing to slow down this process.
What to avoid? During wash, fine merino fibers can snag on zippers, buckles and velcro. Avoid washing with jeans, jackets, backpacks or harsh fabrics.
Where is Woolly located? We all live and work in Seattle. We design and pilot our gear on the streets of Seattle, the Cascade mountains and the San Juan Islands.
What are my payment options? We accept all the major credit cards, including American Express, or express checkout using your existing Amazon or Paypal payment accounts.
How do I check order status? Check your order or shipping confirmation emails for links to track order fulfillment or delivery status. If you can't find those, email us at firstname.lastname@example.org with some way for us to identify your order and we can find out for you.
How much is shipping? Select Standard Shipping (delivery in 4-6 days) during checkout and your shipping cost is $0. If you need your wool fix faster, Expedited (2-day) is $10, and Priority (1-day) is $15.
How do I make returns? Check out our Returns page for details
Woolly Socks >> Based on your shoe size.
Sizes : US Men US Women
Medium: 6-8.5 7-9.5
Large: 9-13 10-14
Note: socks shrink to fit after one to two washes.
Woolly Underwear >> Waist sizes in inches.
X Large: 38-40
Woolly Shirts >> Chest sizes in inches.
X Large: 46-48