Questions? Answers.

Woolly FAQ

What size should I order? Great question. Sizing charts by product line can be found below.

Woolly Socks >> Based on your shoe size.
Sizes :    US Men   US Women 
Medium: 6-8.5       7-9.5
Large:     9-13        10-14
X-Large: 13.5+
Note: socks shrink to fit after one to two washes.

Woolly Underwear >> Waist sizes in inches.
Small: 29-31
Medium: 32-34
Large: 35-37
X Large: 38-40

Woolly Shirts >> Chest sizes in inches.
Small: 34-36
Medium: 38-40
Large: 42-44
X Large: 46-48

What is Woolly's Product Guarantee? We appreciate your business. And we want you to be happy.  If you are not satisfied for any reason please contact us at getsatisfied@woolly.clothing.

How do I wash my Woolly stuff? Please follow the care instructions on the product's packaging or its tag. A great rule of thumb is to machine wash cold with like colors. Tumble dry low or hang dry. Bleaching is not recommended, as it can have a deleterious effect on the wool fibers. No need to iron, so don't. Wool will naturally pill over time, we recommend turning your garments inside out before washing to slow down this process.

Where are you located? We live and work in Seattle. 

Is your site secure? Safe shopping and security is a huge area of concern. That's a big reason we host with the most secure and trusted e-commerce platform out there, shopify.com. Here's the Terms of Use and Privacy Policy for our website.

What are my payment options? We accept all the major credit cards, including American Express, or express checkout using your existing Amazon or Paypal payment accounts. 

How do I check order status? Check your order or shipping confirmation emails for links to track order fulfillment or delivery status.  If you can't find those, email us at site@woolly.clothing with some way for us to identify your order and we can find out for you.

How much is shipping? Select Standard Shipping (delivery in 4-6 days) during checkout and your shipping cost is $0.  If you need your wool fix faster, Expedited (2-day) is $10, and Priority (1-day) is $15. 

How do I make returns? Check out our Returns page for details

Sizing

Woolly Socks >> Based on your shoe size.
Sizes :    US Men   US Women 
Medium: 6-8.5       7-9.5
Large:     9-13        10-14
X-Large: 13.5+
Note: socks shrink to fit after one to two washes.

Woolly Underwear >> Waist sizes in inches.
Small: 29-31
Medium: 32-34
Large: 35-37
X Large: 38-40

Woolly Shirts >> Chest sizes in inches.
Small: 34-36
Medium: 38-40
Large: 42-44
X Large: 46-48