How do I join the Sheep Squad? 

Just add Sheep Squad to your cart, and complete your purchase. After you receive your order confirmation, you'll immediately get your first quarterly $20 credit deposited directly into your customer wallet.

How long is the duration of my Sheep Squad membership?

Your membership begins on the day of purchase and remains active for a full year (365 days). We track your total purchases throughout your specific membership year to calculate your year-end rewards.

How much does it cost to join the Sheep Squad? 

Hold on to your Woolly undies, because for $50 a year, you get some sweet perks! Check out below for more information about all the amazing membership perks. 

Can you tell me more about the perks? 

Absolutely! As a Sheep Squad member, you'll receive $20 in store credit every quarter automatically added to your customer wallet to spend on your favorite Woolly gear. At the end of your membership year, we'll reward your loyalty with additional store credit based on your total annual spend. Check out the chart below! You'll also gain exclusive access to our private Facebook group where we share monthly updates, early product access, and surprise flash sales that only members can shop. Plus, during your first week of membership, you'll be automatically entered into a drawing for a free pair of premium merino underwear. It's the complete package of savings, exclusivity, and premium wool goodness!

How can I engage with the Sheep Squad community? 

Join our vibrant wool-loving family! Upon signing up, you'll receive an exclusive invitation to our private Facebook group where members share styling tips, participate in lively discussions, and get first looks at upcoming products. Our dedicated customer support team is always just a message away to assist with any questions. As a Squad member, you'll enjoy an extended 45-day return window on all purchases for added shopping confidence. Best of all, you'll gain insider access to product development insights and be first in line for early product releases before they're available to the general public. The Sheep Squad is more than just a membership—it's a community of like-minded wool enthusiasts!

Can I cancel my Sheep Squad membership? 

Once you're in, you're in! We don't offer cancellation options during the membership year, because we're confident you'll love being part of the flock. And with all of these benefits, why would you want to? We'll send you a renewal notice before your membership automatically renews each year, allowing you to cancel if you choose.

Can I combine my quarterly credits?

Each $20 quarterly credit is valid for 12 weeks from the day it's awarded to your customer wallet. These credits cannot be rolled over or combined with other quarterly credits—if unused within the 12-week period, they will expire. The good news is that your quarterly credits can be applied to any purchase, including sale items and bundles, helping you maximize your savings on Woolly products. We recommend setting a calendar reminder when your new credit arrives so you don't miss out on using it!

Where can I find my membership confirmation and rewards emails?

Your Sheep Squad membership confirmation and First Round of credit emails might land in your Promotions folder rather than your primary inbox. To ensure you don't miss these important messages: Check your Promotions tab or Update tab. You can also search your entire inbox for the subject line: "Let the Merino Rewards flow".

If you still can't locate your emails after checking these locations, send us an email at help@woolly.clothing.