Returns Policy and FAQ

Woolly Returns

We accept returns on new, unworn items within 30 days of delivery for a full refund, with an extended return window during the December Holiday Period (Nov 1 - Dec 31st). Items bought during the Holiday Period will have an extended return period and are eligible for a full refund if received by January 31st.

Items should be returned in their original product packaging. The buyer is responsible for return shipping costs; return shipping costs will be refunded if the return is a result of our error.

All refunds must be issued to the original purchaser. A full refund will be due provided the return is received within the return window.

Replacements and exchanges are unfortunately not supported by our e-commerce technology; in these cases we recommend you return your original order for a refund and place a new order for the replacement / exchange item.

How to return your Woolly Clothing gear depends on where you bought it:

  • You bought from this site:
    • Initiate a return request by sending your order ID (#woollyxxxx.x) and reason for return to
  • You bought from our old site:
    • Orders prior to April 29th, 2016.  Return requests valid until June 1, 2016
    • Initiate a return using the tools on the old Your Account  page
  • You bought from Amazon, Ebay, or any other site listing our products

Any other questions?  Email us at


Woolly Socks >> Based on your shoe size.
Sizes :    US Men   US Women 
Medium: 6-8.5       7-9.5
Large:     9-13        10-14
X-Large: 13.5+
Note: socks shrink to fit after one to two washes.

Woolly Underwear >> Waist sizes in inches.
Small: 29-31
Medium: 32-34
Large: 35-37
X Large: 38-40

Woolly Shirts >> Chest sizes in inches.
Small: 34-36
Medium: 38-40
Large: 42-44
X Large: 46-48