Returns Policy and FAQ

Woolly Returns

We accept returns on new, unworn items within 30 days of delivery for a full refund. If you would like to return your stuff, please contact with the following information:

  • Order ID (ex: #woollyxxxx)
  • Items you would like to return

Woolly will issue you a return authorization and label based on the information you provide. Items should be returned in their original product packaging. The buyer is responsible for return shipping costs; return shipping costs will be refunded if the return is a result of our error.

Replacements and exchanges are unfortunately not supported; in these cases we recommend you return your original order for a refund and place a new order for the replacement / exchange item.

If you bought from Amazon, Ebay, or any other site listing our products initiate a return per the policies and tools of the respective site you bought from. For instance, your Amazon account, your Ebay purchase history, etc.  

Any other questions?  Email us at


Woolly Socks >> Based on your shoe size.
Sizes :    US Men   US Women 
Medium: 6-8.5       7-9.5
Large:     9-13        10-14
X-Large: 13.5+
Note: socks shrink to fit after one to two washes.

Woolly Underwear >> Waist sizes in inches.
Small: 29-31
Medium: 32-34
Large: 35-37
X Large: 38-40

Woolly Shirts >> Chest sizes in inches.
Small: 34-36
Medium: 38-40
Large: 42-44
X Large: 46-48