We accept returns on new, unworn items within 30 days of delivery for a full refund, with an extended return window during the December Holiday Period (Nov 1 - Dec 31st). Items bought during the Holiday Period will have an extended return period and are eligible for a full refund if received by January 31st.
Items should be returned in their original product packaging. The buyer is responsible for return shipping costs; return shipping costs will be refunded if the return is a result of our error.
All refunds must be issued to the original purchaser. A full refund will be due provided the return is received within the return window.
Replacements and exchanges are unfortunately not supported by our e-commerce technology; in these cases we recommend you return your original order for a refund and place a new order for the replacement / exchange item.
How to return your Woolly Clothing gear depends on where you bought it:
Any other questions? Email us at firstname.lastname@example.org
Woolly Socks >> Based on your shoe size.
Sizes : US Men US Women
Medium: 6-8.5 7-9.5
Large: 9-13 10-14
Note: socks shrink to fit after one to two washes.
Woolly Underwear >> Waist sizes in inches.
X Large: 38-40
Woolly Shirts >> Chest sizes in inches.
X Large: 46-48