REturns & warranty

We accept returns on new, unworn items within 30 days of delivery for a full refund. All returned items must be in their original unwashed and unworn condition and must include any original packaging.

Replacements and exchanges are unfortunately not supported; in these cases we recommend you return your original order for a refund and place a new order for the replacement / exchange item.

Return Shipping costs are the responsibility of the customer; return shipping costs will be refunded if the return is a result of our error.

If you bought from Amazon, you will need to initiate a return from your Amazon account.

If you bought through Kickstarter, please visit NatureDry Kickstarter Exchange for more information. 

How do I start? For all returns, claims or warranty issues, fill out the form below. This includes seeking assistance with order issues such as damaged, defective, or wrong items received.

Any other questions?  Email us at