Head HERE to get started.

Enter your email and order number, pick the item(s) you're sending back, and tell us what you'd like instead - an exchange, Shop Now, store credit, or a refund. We'll take it from there and send you shipping instructions based on what's available near you.

If your item showed up with a problem, or you'd like to file a warranty claim, skip down to the Warranty section - that's a different process.

We accept returns on new, unworn items within 30 days of delivery. Everything we make is returnable, underwear included.

A few things we need on our end:

• Items should be new, unwashed, undamaged, and not worn beyond a try-on
• Original tags still attached
• Sent back in the original Woolly paper envelope your order arrived in

Please do try things on - that's the whole point. Just keep the tags on until you're sure.

For underwear, try it on over what you're already wearing. Same idea, just a little extra care so the next person gets a truly new pair.

One exception: items marked CLOSEOUT are final sale and can't be returned.

Depends on which one you have. A prepacked 3-pack ships and sells as one item, so returning or exchanging only part of it works a little differently. Sending the whole pack back unworn moves through the normal process. Keeping one or more pieces (whether you want a refund or an exchange) sends it to manual review instead of the automated flow. For partial returns, we refund the unworn pieces at the pack's per-piece rate (pack price ÷ 3) rather than the single-item price. For exchanges, we'll work with you directly on a case-by-case basis to get you the right size or item. We'll make sure you're taken care of either way.

A bundle is different. It ships as individual pieces, so each one returns or exchanges just like any other item in your order, no special process needed.

Because a 3-pack is one item, we'd recommend starting with a single piece to confirm your fit before committing to a pack.

If you have any questions about bundles and prepacks specifically, feel free to email us at help@woolly.clothing

Whatever suits you best:

• Exchange — Want the same thing in a different size or color? This is the fastest way to get it. 
• Shop Now — Ready to pick something else right now? Browse the full catalog and spend your return value immediately, before you've even shipped your item back. Includes a $5 bonus. 
• Store Credit — Not sure yet? Take the value as credit and decide when you're ready. Includes a $5 bonus. 
• Refund — Back to your original payment method. 

You'll see the full details before you confirm anything, and poking around your options won't cost you your bonus.

Don't want the same item back? Shop Now lets you put your return value toward anything in our catalog - no waiting on a refund, no need to land on an exact swap.

And if you bought your item on sale, your Shop Now credit reflects the full original price, not what you paid. Pay $80 for a $100 item, and you've got $100 to shop with.

You can. Choose instant exchange and we'll kick off your exchange order the moment your return is submitted — no waiting for it to reach us first.

Here's the deal:

• We authenticate your card when you start the return. Nothing is actually charged.
• You've got 14 days to ship your item back.
• Ship within those 14 days and you're all set.
• If it doesn't ship in time, or you change your mind and keep the item, we'll charge your card for the return amount.

With an instant exchange, your new item ships right away.

Depends on what's near you. We'll tell you which applies when you finish your return, so you don't have to figure it out yourself.

Either way, your item travels back in the original Woolly paper envelope it arrived in. So hang onto it — a good reason not to recycle it the moment your package lands.

If there's a label-free, box-free location near you, you'll get a QR code.

Your return confirmation names the specific drop-off location — it might be a carrier store, a returns counter inside a retailer, or another spot near you.

Bring three things to the designated return counter at your location:

1. Your item, sealed in its Woolly paper envelope
2. Your QR code, on your phone or printed
3. Your printed packing slip — this downloads separately from your return confirmation, so grab it before you head out

Show your QR code at the counter, hand over your item, and you're done. No box, no label — that's what makes it a boxless return.

If there isn't an eligible location near you, you'll get a shipping label instead.

You'll print two things: the shipping label and the packing slip. Then:

1. Put your item, still in its Woolly envelope, inside a box
2. Tuck the printed packing slip in with it
3. Attach the shipping label to the outside
4. Drop it off at any designated drop-off location

If a boxless drop-off location is available near you, we'll email you a QR code instead of a shipping label. You bring your item as-is to that location — no box, no label, no printing a shipping label required.

How do I complete a boxless return?

1. Check your return confirmation email for your assigned drop-off location (this could be a UPS Store, Kohl's, Whole Foods, or another designated return counter — it depends on what's closest to you).
2. Print your packing slip from your Loop return portal. (The packing slip isn't attached to your QR code, so you'll need to bring a printed or digital copy separately.)
3. Place your item back in the original Woolly envelope it arrived in, along with your packing slip.
4. Bring the envelope and your QR code (on your phone or printed) to the counter at your assigned location. Staff will scan the code and take it from there — no need to seal, label, or ship anything yourself.

Whether you're shipping with a box or dropping off boxless, email help@woolly.clothing before you print anything or head to a drop-off location, and we'll help you sort out an alternative.

• Choosing a refund? An $8 return shipping fee comes out of it.
• Choosing an exchange or store credit? Return shipping is free.
• The fee is the same either way, whether you get a QR code or a shipping label.
• Original shipping charges aren't refundable.

We process your return as soon as the carrier scans your label. No need to wait for it to arrive back to us. So the sooner you drop it off, the sooner you get paid! Refunds land on your original payment method within 5 business days of that scan, and store credit is issued right away.

In the warranty portal, select the item and choose 'Arrived Defective,' then pick the matching reason — soiled/stained, torn/ripped, wrong item received, or missing item. Attach a photo and a quick description, then choose replacement, refund, or store credit.

If an issue shows up within a year of purchase, select the item in the warranty portal and choose 'Warranty claim' (this happens automatically once you're past the 30-day return window). Attach a photo and description — including how you've washed and worn it — then choose replacement, refund, or store credit. One important thing: your claim isn't filed until you hit Submit on the final review page.

What isn't covered

• Normal wear and tear after one year
• Slight color variation from our product photos, which comes down to photography and lighting. It isn't a defect — but if the color isn't right for you, you're welcome to return or exchange the item within the usual 30-day window.

Nope! Warranty claims never require return shipping and never have fees. Keep your item or donate it — whatever's easiest for you.

Our returns portal uses your card to process replacements quickly - it's a temporary authorization, not a charge. Since warranty claims don't require you to send anything back, you won't be charged. If you ever see a charge related to a warranty claim, contact us at help@woolly.clothing and we'll make it right immediately.

Our team personally reviews every claim - usually within 24 hours. Once approved, your replacement order ships out or your store credit or refund is issued, and you'll get an email confirmation either way.