Returns Policy and FAQ

Woolly Returns

We accept returns on new, unworn items within 30 days of delivery for a full refund, if you would like to return your stuff, please contact returns@woolly.clothing with the following information:

  • Order ID (ex: #woollyxxxx)
  • Items you would like to return

Woolly will issue you a return authorization and label based on the information you provide. Items should be returned in their original product packaging. The buyer is responsible for return shipping costs; return shipping costs will be refunded if the return is a result of our error.

Replacements and exchanges are unfortunately not supported; in these cases we recommend you return your original order for a refund and place a new order for the replacement / exchange item.

If you bought from Amazon, Ebay, or any other site listing our products initiate a return per the policies and tools of the respective site you bought from. For instance, your Amazon account, your Ebay purchase history, etc.  

Any other questions?  Email us at returns@woolly.clothing

Sizing

Woolly Socks >> Based on your shoe size.
Sizes :    US Men   US Women 
Medium: 6-8.5       7-9.5
Large:     9-13        10-14
X-Large: 13.5+
Note: socks shrink to fit after one to two washes.

Woolly Underwear >> Waist sizes in inches.
Small: 29-31
Medium: 32-34
Large: 35-37
X Large: 38-40

Woolly Shirts >> Chest sizes in inches.
Small: 34-36
Medium: 38-40
Large: 42-44
X Large: 46-48