We accept exchanges of new and unused MerinoAire. All returned items for exchange must be in their original unwashed and unworn condition and must include any original packaging. To help us keep things organized, please submit 1 form per exchange or defect. 

    Return Shipping costs for exchanges are the responsibility of the customer;  return shipping costs will be refunded if the return is a result of our error.

    Exchanges are open while supplies last. 

    With this being a Kickstarter, we can process 1 exchange. Please be mindful of the size and style you select.

    For US BackersFor exchanges and replacements, please provide your address when you fill out the form, so we can organize shipment of jackets. 

    For International Backers: We will be working with you through different avenues to receive your exchange or replacement. We will not need your address at this time. We will be in touch with next steps. 

    If you received defective MerinoAire please fill out form below and include a photo. We will work with you to ensure you get stellar gear!

    How do I start? For all exchange requests & defects fill out the form below.