NatureDry shrinks to fit! The NatureDry is 100% merino wool, which means that unlike a typical plastic rain jacket it will shrink in the wash. We designed the coat with this in mind. So if your coat feels large but within range of fitting, we recommend giving it a wash. The hotter you wash/dry, the more it will shrink, up to about 1" in most dimensions.
Coat is way too large or too small, not close to fitting: So far, we have not discovered any size related manufacturing defects beyond minor discrepancies. What we HAVE discovered is that sizing varies widely by brand and country, which led to a wide range of expectations on this front. Noted for future campaigns! There's not much to be done to fix this issue, but it serves as a perfect segue to the next section....
We accept exchanges of new and unused NatureDry Jackets. All returned items for exchange must be in their original unwashed and unworn condition and must include any original packaging.
Return Shipping costs for exchanges are the responsibility of the customer; return shipping costs will be refunded if the return is a result of our error.
Exchanges are open while supplies last.
With this being a Kickstarter, we can process 1 exchange. Please be mindful of the size and style you select.
For US Backers: For exchanges and replacements, please provide your address when you fill out the form, so we can organize shipment of jackets.
For International Backers: We will be working with you through different avenues to receive your exchange or replacement. We will not need your address at this time. We will be in touch with next steps.
If you received a defective jacket, please fill out form below and include a photo. We will work with you to ensure you get a stellar jacket!
How do I start? For all exchange requests & defects fill out the form below.
Men's Tops >> Chest size in inches.
X Large: 46-48
XX Large: 50-52
Men's Underwear>> Waist size in inches.
X Large: 38-40
XX Large: 41-43
Socks - Unisex >>
Small: Women's 6-9
Medium: Men's 6-9
Large: Men's 10+
Women's Longhaul Pants
Size / Waist / Hip
Size 2 / 26" / 36.5"
Size 4 / 27" / 37.5"
Size 6 / 28" / 38.5"
Size 8 / 29" / 39.5"
Size 10 / 30" / 40.5"
Size 12 / 31" / 42"
Women's Tops >> Bust/Chest size in inches.
X Small: 30-32
X Large: 38.5-40
Women's Underwear >>
X Small: Size 0
Small: Size 2-4
Medium: Size 6-8
Large: Size 10-12
X Small: Size 0, 26 waist / 26.5 inseam
Small: Size 2-4, 28 waist / 27.5 inseam
Medium: Size 6-8, 30 waist / 28 inseam
Large: Size 10-12, 31.5 waist / 29 inseam
X Large: Size 14+, 33 waist/ 29.5 inseam